Honeybuns online shop delivery and returns information

Delivery & returns

Delivery Information

Delivery and Future despatch dates

On the day of despatch of your order, we take the cakes from frozen stock and defrost them before posting. They are completely safe to refreeze on receipt for up to 3 months if you wish. Further details on shelf life and refreezing are included with your order. 

At the checkout, for UK orders, you will be able to specify either delivery as soon as possible or schedule a despatch date on any working day in the future. This helps preserve the shelf life, which can be important for the shorter shelf life cakes. The cakes are not individually stamped but come with shelf life information. 

Please note that orders under 2kg are sent by Royal Mail 1st class recorded delivery (usually delivered next day, but sometimes on the second or subsequent days) or by 1-2 day courier. Orders 2kg and over are sent by Parcelforce next day delivery service. Both methods of despatch require a signature on receipt. We cannot guarantee particular delivery days.

Please contact us for more information: 01963 23644 or shop@honeybuns.co.uk.

Delivery to addresses in the UK is included in the price for orders over £25 (excluding the cost of gift wrapping if selected).  A delivery charge of £5 is made for smaller orders.

For deliveries outside the UK, the following delivery charges will apply:

  • Western Europe: £14.95
  • Rest of Europe: £17.95
  • USA and Canada: £22.95
  • Far East and Australasia: £40.00
  • Rest of World: £45.00

Estimated delivery times:

Western Europe (Belgium, Denmark, France, Germany, Greece, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal, Spain): 2-5 working days

Rest of Europe (Albania, Andorra, Armenia, Austria, Belarus, Bosnia-Herzegovina, Cape Verde, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia, Malta, Moldavia, Montenegro, Norway, Poland, Romania, Russian Federation, San Marino, Serbia, Slovak Republic, Slovenia, Sweden, Switzerland, Turkey, Ukraine): 5-10 working days

USA and Canada (Canada, United States): 5-10 working days

Far East and Australasia (Australia, Brunei Darussalam, China, Hong Kong, Indonesia, Japan, Laos, Macau, Malaysia, Myanmar, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam): 5-10 working days

Rest of the world: 5-14 working days

For further details see our Online Terms and Conditions.

For further detailed please call us on +44 1963 23644 or email shop@honeybuns.co.uk.

Christmas 2018 Order and Despatch Information

To guarantee a Christmas shelf life: Please check the Best Before of your basket at the checkout. You can choose a future despatch date which is nearer to Christmas to ensure the freshness of the cakes.
UK delivery: Last day for 1st class posting is 20th December 2018. Orders must be received by 1pm on 20th December in order to be despatched. The online shop will then not be despatching any orders until 2nd January 2019.   
Europe delivery: Last orders 15th December 2018.
Rest of the World delivery: 1st December 2018. 

No Quibble Returns Guarantee

Customer delight is our aim. We offer a no quibble guarantee, so if you are not entirely happy with anything then please do contact us and we will arrange for your order to be returned, replaced or refunded.

How we package your order

We want all our orders to arrive safely. We send all orders in Honeybuns branded postal bags or boxes. If you want to keep your gift a surprise then you are able to choose an alternative delivery address at the checkout, or if that's not suitable then please add a note when ordering that you would like your gift without any Honeybuns branding on the outer packaging. We do not include invoices with any orders.

Gift wrap and gift message

Honeybuns presents charming gift wrap

Our charming gift wrap will make any present that extra bit special; Honeybuns bespoke luxury red ribbon and mini Cake Tin gift tag, kraft paper wrap, and gift card where we'll write your personal message, and why not add one of our special gift stamps to the wrapping. You can add gift wrap when you checkout.

Gift card

Or include a Cake Tin postcard (shown right) with your own gift message and gift stamp at no extra charge when you checkout.

 

Freezing, Shelf Life and Allergen information

On the day of despatch, we take the cakes for your order from frozen stock. They are completely safe to refreeze on receipt for up to 10 months if you wish. Further details on shelf life and refreezing are included with your order. All our cakes and cookies are suitable for home freezing.

For shelf life and allergen information, take a look here

Vegan - Frequently Asked Questions

Find all our Vegan FAQ's here, including which products are vegan, which ones are registered with the Vegan Society, and why some products state they're vegan but say 'may contain traces of milk'.

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