Honeybuns online shop delivery and returns information

Delivery & returns

Delivery Information

Delivery and Future despatch dates

At the checkout, for UK orders, you will be able to specify either delivery as soon as possible or schedule a despatch date on any working day in the future. This helps preserve the shelf life, which can be important for the shorter shelf life cakes. The cakes are not individually stamped but come with shelf life information. 

Please note that orders under 2kg are sent by Royal Mail 1st class recorded delivery (usually delivered next day, but sometimes on the second or subsequent days) or by 1-2 day courier. Orders 2kg and over are sent by Parcelforce next day delivery service. Both methods of despatch require a signature on receipt. We cannot guarantee particular delivery days.

Please contact us for more information: 01963 23644 or shop@honeybuns.co.uk.

Delivery to addresses in the UK is included in the price for orders over £25 (excluding the cost of gift wrapping if selected).  A delivery charge of £5 is made for smaller orders.

For deliveries outside the UK, the following delivery charges will apply:

  • Western Europe: £14.95
  • Rest of Europe: £17.95
  • USA and Canada: £22.95
  • Far East and Australasia: £40.00
  • Rest of World: £45.00

Estimated delivery times:

Western Europe (Belgium, Denmark, France, Germany, Greece, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal, Spain): 2-5 working days

Rest of Europe (Albania, Andorra, Armenia, Austria, Belarus, Bosnia-Herzegovina, Cape Verde, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia, Malta, Moldavia, Montenegro, Norway, Poland, Romania, Russian Federation, San Marino, Serbia, Slovak Republic, Slovenia, Sweden, Switzerland, Turkey, Ukraine): 5-10 working days

USA and Canada (Canada, United States): 5-10 working days

Far East and Australasia (Australia, Brunei Darussalam, China, Hong Kong, Indonesia, Japan, Laos, Macau, Malaysia, Myanmar, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam): 5-10 working days

Rest of the world: 5-14 working days

For further details see our Online Terms and Conditions.

For further detailed please call us on +44 1963 23644 or email shop@honeybuns.co.uk.

Christmas 2017 Order and Despatch information

To guarantee a Christmas shelf life: Please check the Best Before Date of your basket at the checkout. You can choose a future despatch date nearer to Christmas to ensure the freshness of the cakes. 
UK delivery: Last day for 1st class posting is 21st December 2017. Orders must be received by 1pm on 21st December in order to be despatched. The online shop will then not be despatching orders until 3rd January 2018.  
Europe delivery: Last orders 15th December 2017
Rest of the World delivery: Last orders 1st December 2017

No Quibble Returns Guarantee

Customer delight is our aim. We offer a no quibble guarantee, so if you are not entirely happy with anything then please do contact us and we will arrange for your order to be returned, replaced or refunded.

How we package your order

We want all our orders to arrive safely. We send all orders in Honeybuns branded postal bags or boxes. If you want to keep your gift a surprise then you are able to choose an alternative delivery address at the checkout, or if that's not suitable then please add a note when ordering that you would like your gift without any Honeybuns branding on the outer packaging. We do not include invoices with any orders.

Gift wrap and gift message

Christmas gift wrap

Our charming gift wrap will make any present that extra bit special; Honeybuns bespoke luxury red ribbon and mini Cake Tin gift tag, kraft paper wrap, and gift card where we'll write your personal message, and why not add one of our special gift stamps to the wrapping. You can add gift wrap when you checkout.

Gift card

Or include a Cake Tin postcard (shown right) with your own gift message and gift stamp at no extra charge when you checkout.

 

Freezing, Shelf Life and Allergen information

All our cakes and cookies are suitable for home freezing.

Honeybuns Shelf Life and Allergen Information

Below is the allergen information for all our products, which can also be downloaded. If you need any further information please do contact us.

Product Description Shelf Life
in
original packaging
Gluten Eggs & derivatives Milk & derivatives Nuts & derivatives Peanuts Soyabeans
& derivatives
Sulphur Dioxide
&
Sulphites
Contains
Gluten free Oats
Vegan
***
Amondi Cookie 16 days N Y N Y M N N N N
Almond & Lightly
Salted Pistachio Cookie
28 days N N N Y M N N N N
Almond Moon 10 days N Y Y Y M N N N N
Chocolate Caramel Shortbread 28 days N N Y Y M Y Y N N
Cranberry & Pecan
Flapjack
35 days N* N Y Y M N N Y N
Fruit Flapjack 35 days N* N Y M M N N Y N
Fruity Nut Bar 21 days N N N Y M N N N Y
Heathcliff Brownie 16 days N Y Y Y M Y N N N
Milk Chocolate Brownie 21 days N Y Y Y M Y N N N
Oaty Apricot Bar 16 days N* N N M M N N Y Y
Oaty Coconut Bar 30 days N* N N M M N N Y Y
Oaty Coconut Bar
with Dark Chocolate
28 days N* N N M M Y N Y Y
Oaty Raspberry Bar 21 days N* N N M M N N Y Y
Plain Flapjack 35 days N* N Y M M N N Y N
Snowy Hills 10 days N Y Y Y M N N N N
Squillionaire 25 days N N M** Y M Y N N Y
Triple Chocolate Tinker 21 days N N Y Y M Y N N N
Cornbread Mix 6 months N N N M M N N N N
Sponge Cake Mix 6 months N N N Y M N N N N

Y = contains; M = May contain; N = doesn't contain.

From the 1/11/2017 we have a new cake launching that is baked with roasted peanuts. We are therefore currently planning to introduce peanuts into our production areas. As with other allergens that we already handle, every care will be taken to ensure that contamination of peanut free products does not take place, however, peanuts will still be used on the same line as peanut free products and therefore we cannot guarantee that no contamination will occur. Due to this, our advisory allergen statement going forward will be “may contain peanuts and other nuts”. Here at Honeybuns we operate to very strict allergen control procedures, full details of which we are happy to provide upon request. We have amended the above allergen table to reflect this. 

All products are produced in a bakery that handles egg, milk, peanuts, nuts (almonds, hazelnut, pecans, pistachios, cashews), and ingredients containing soya and sulphites.

None of our products contain the following: crustaceans, fish, molluscs, lupin flour or seeds, celery, mustard, sesame seeds or any derivatives thereof. 

The caramel in the Chocolate Caramel Shortbread contains RSPO certified sustainable palm oil.

*Our oats are tested at a UKAS accredited lab and certified to be less than 10ppm gluten.

**May contain traces of milk as milk is handled on the production site of the chocolate 

***We follow the Vegan Society guidance on the declaration of allergens and the vegan status of our products.

Vegan - Frequently Asked Questions

Vegan society certificate

Q: Are you Approved by the vegan society?
A: Our Squillionaire, Oaty Coconut BarOaty Apricot Bar, Oaty Raspberry BarOaty Coconut Bar with Dark Chocolate and Fruity Nut Bar are all registered with the Vegan Society. The Vegan Society licence enables us to display their logo on our vegan products. This is a voluntary decision for individual food companies to make. We feel it will reassure vegans at a glance that they can enjoy our products. Here is more information about the Vegan Society criteria.

Q: With your Squillionaire it states it is vegan on the labelling but there “may be traces of dairy” can you please advise?
A: Our Squillionaire product has no added dairy in it. Our chocolate supplier states there is a possibility of traces of dairy owing to the fact they handle dairy chocolate in the same factory. As milk is an allergen we need to state this on the packaging. Having possible traces of dairy does not preclude a product from being vegan, pls see the Vegan Society guidance. The Squillionaire is not suitable for dairy allergy sufferers.

Q: What vegan products do you make?
A: Currently we make 6 vegan products, but we have plans to extend this range:
Squillionaire
Oaty Coconut Bar
Oaty Apricot Bar
Oaty Coconut Bar with Dark Chocolate
Oaty Raspberry Bar 
Fruity Nut Bar

Q: How can I buy them?
A: Either directly from Honeybuns from our online shop or available in Waitrose and John Lewis.

Q: Are your vegan products healthy?
A: We make lovely indulgent treats using no nonsense store cupboard ingredients. They also happen to be vegan, gluten free and 4 of the 5 are dairy free. They are still cakes rather than health bars though.

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