Honeybuns online shop delivery and returns information

Delivery & returns

Despatch and delivery information

*Despatch is when the order leaves us, not the day it arrives.  

  • If you would like your order delivered at a later date, you can order now and choose a future despatch date at the checkout.  
  • We aim to process orders within 2 working days. If you have chosen a specific despatch date then your order will be despatched on your chosen date.
  • At the checkout, you also have the option to select a future despatch date.
  • You will receive an 'Order Confirmation email once you've placed your order. 
  • On the day of despatch, we take the cakes for your order from frozen stock. They are completely safe to refreeze on receipt for up to 3 months if you wish. The cakes are not individually date stamped but details on shelf life and refreezing are included with your order. You will be sent a 'Despatch Confirmation' email on the day your order leaves us. 
  • We don't include invoices in the parcels, this is because many of the orders are gifts.
  • If you would like your parcel left in a safe place or delivered to a neighbour, please leave details in the 'Order notes' section at the checkout. Alternatively, at the checkout you can select delivery to a different address.   

UK Mainland orders

UK mainland orders are shipped using a 1-2 day courier. We have recently switched to APC as our courier. APC deliver on working days and Saturdays. We cannot guarantee particular delivery days. When booking the delivery with APC, we will use your given email and mobile in order that you can receive delivery information notifications from APC. You are then able to track your order, or rearrange delivery - you can find information about this here.  

Please add any special delivery instructions for your order in the 'Order Notes' section at the checkout. 

We're sorry but we can not despatch to a PO Box address

UK Offshore orders (including Northern Ireland, Channel Islands, Jersey, Guernsey and Isle of Man). 

Orders to the Isle of Wight, Scottish Islands and Highlands, Channel Islands, Jersey, Guernsey, Isle of Man, and Northern Ireland are sent via Royal Mail First Class Signed For service (usually delivered between 1 to 3 days), or via our courier APC, whichever is the cheapest option. 

We're sorry but we cannot despatch to a PO Box address

Delivery charges in the UK

For deliveries in the UK, the following delivery charges will apply (excluding the cost of gift wrapping if selected):

Orders under £30: £5 delivery charge

Orders over £30: free delivery 

Delivery to Europe - WE HAVE CURRENTLY SUSPENDED DELIVERY TO EUROPE

For deliveries to Europe (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden): 

  • £17.95 delivery charge
  • Estimated delivery times: up to 10 working days 

WE HAVE CURRENTLY SUSPENDED DELIVERIES TO EUROPE UNTIL THE BREXIT DUST SETTLES AND WILL THEN REVIEW THIS SERVICE. We are currently not able to deliver outside the UK.

No Quibble Returns Guarantee

Customer delight is our aim. We offer a no quibble guarantee, so if you are not entirely happy with anything then please do contact us and we will arrange for your order to be returned, replaced or refunded.

Our cake packaging and how we package your order

eco packaging

Most of our cake packaging is recyclable; find out more about this here.     

Where possible our postal packaging is plastic free. We use kraft bubble wrap and send all orders in Honeybuns branded fully recyclable and biodegradable kraft mailing bags or boxes.

greener eco packaging

If you want to keep your gift a surprise then you are able to choose an alternative delivery address at the checkout, or if that's not suitable then please add a note when ordering that you would like your parcel sent without Honeybuns branding on the outer packaging.

We do not include invoices with any orders.  

Do contact us with any questions about our packaging.

Gift wrap and gift message

You can include a gift message and one of our special gift stamps at the checkout for no extra charge. 

We can include your own gift message with your gluten free gift

Our beautiful gift wrap will make any present that extra bit special; with eco kraft paper, gift tag and card, luxury red ribbon and tissue paper. Gift wrap can be added at the checkout for only £4.50.

Eco friendly but beautiful gift wrap

Freezing, Shelf Life and Allergen information

On the day of despatch, we take the cakes for your order from frozen stock. They are completely safe to refreeze on receipt for up to 3 months if you wish. Further details on shelf life and refreezing are included with your order. All our cakes are suitable for home freezing.

For shelf life and allergen information, take a look here

Vegan - Frequently Asked Questions

Find all our Vegan FAQ's here, including which products are vegan, which ones are registered with the Vegan Society, and why some products state they're vegan but say 'may contain traces of milk'.

For further details see our Online Terms and Conditions, call us on +44 1963 23644 or email shop@honeybuns.co.uk.
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