Honeybuns online shop delivery and returns information

Delivery & returns

Delivery information and future despatch

Despatch Information

*CORONAVIRUS / DESPATCH UPDATE 
We sincerely hope you are all keeping safe during these troubling times. 

You can read more about how Coronovirus (Covid-19) is affecting Honeybuns operations on our homepage. 

Our online shop continues to despatch gluten free and vegan treats directly to your door to enjoy at home or to loved ones who could do with some much needed delight. Please be assured that in addition to our extremely high standard of hygiene and cleanliness here at our online shop, we have put in place extra measures as a precautionary measure. 

Currently we are working hard to despatch orders every day but this may change as time goes on. Please bear with us as it may take a little longer than usual to get your order despatched. At the checkout, you can also select a despatch date on a Wednesday, Thursday or Friday in the future. 

On the day of despatch, we take the cakes for your order from frozen stock. They are completely safe to refreeze on receipt for up to 3 months if you wish.  All our cakes are suitable for home freezing. The cakes are not individually date stamped but details on shelf life and refreezing are included with your order. You will be sent a Despatch Confirmation email on the day of despatch.

If you will be out and would like your parcel left in a safe place or delivered to a neighbour, please leave details in the 'Order notes' section at the checkout. Alternatively, at the checkout you can select delivery to a different address.

Our courier DPD will no longer ask customers to sign their handheld units and instead their drivers will sign it on their behalf. 

Despatch is when the order leaves us, not the day it arrives.  

UK MAINLAND ORDERS are shipped using a 1-2 day courier. DPD deliver on a week day from 7am to 7pm. Please note orders are not delivered on a Saturday, Sunday or Bank Holiday. We cannot guarantee particular delivery days. When booking the delivery with DPD, if the order is being despatched to yourself then we will use your email and mobile number in order that you can receive notification from DPD with the delivery information. You are then able to track your order, rearrange delivery or arrange collection from a local DPD pick up point - you can find information about this here.

If the order is a gift and going to another person/address, we will not use your email or telephone number for the DPD booking. 

We're sorry but we can not despatch to a PO Box address

UK OFFSHORE ORDERS to the Isle of Wight, Channel Islands, Scottish Islands and Highlands, Isle of Man, channel Islands, Northern Ireland and Republic of Ireland are sent via Royal Mail First Class Signed For service, which are usually delivered between 1 to 3 days. Deliveries to Scotland might take an extra day.

We're sorry but we cannot despatch to a PO Box address

If you require more information, please contact us on tel: 01963 23644 or shop@honeybuns.co.uk.

Delivery costs

For deliveries in the UK, the following delivery charges will apply (excluding the cost of gift wrapping if selected):

  • Orders under £25: £5 delivery charge
  • Orders over £25: free delivery 

For deliveries to Europe (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden): 

  • £17.95 delivery charge

We are not able to deliver outside the UK and Europe.

Estimated delivery times outside the UK

Europe (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden): up to 10 working days.

For further details see our Online Terms and Conditions or call us on +44 1963 23644 or email shop@honeybuns.co.uk.

No Quibble Returns Guarantee

Customer delight is our aim. We offer a no quibble guarantee, so if you are not entirely happy with anything then please do contact us and we will arrange for your order to be returned, replaced or refunded.

Our cake packaging and how we package your order

eco packaging

Most of our cake packaging is recyclable; find out more about this here.     

Where possible our postal packaging is plastic free. We use kraft bubble wrap and send all orders in Honeybuns branded fully recyclable and biodegradable kraft mailing bags or boxes.

greener eco packaging

If you want to keep your gift a surprise then you are able to choose an alternative delivery address at the checkout, or if that's not suitable then please add a note when ordering that you would like your parcel sent without any Honeybuns branding on the outer packaging.

We do not include invoices with any orders.  

Do contact us with any questions about our packaging.

Gift wrap and gift message

Honeybuns presents charming gift wrap

Our beautiful gift wrap will make any present that extra bit special; with eco kraft paper, gift tag and card, and luxury red ribbon and tissue paper. Gift wrap can be added at the checkout for only £4.50.

We can include your own gift message with your gluten free gift

Or you can include a gift message and one of our special gift stamps (shown right) at no extra charge at the checkout. 

 

Freezing, Shelf Life and Allergen information

On the day of despatch, we take the cakes for your order from frozen stock. They are completely safe to refreeze on receipt for up to 3 months if you wish. Further details on shelf life and refreezing are included with your order. All our cakes are suitable for home freezing.

For shelf life and allergen information, take a look here

Vegan - Frequently Asked Questions

Find all our Vegan FAQ's here, including which products are vegan, which ones are registered with the Vegan Society, and why some products state they're vegan but say 'may contain traces of milk'.

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